Terms and conditions of sale
These general terms and conditions of sale (GTC) apply to all orders placed on the online store kurma.ch. Version effective from September 30, 2026.
The essentials in 5 points
- Delivery : to Switzerland, Liechtenstein, and Europe. Preparation takes 1 to 2 business days after payment is received. Prices and delivery times are displayed in the shopping cart.
- Payment : credit card, PostFinance, TWINT, PayPal, Apple Pay, Google Pay, bank transfer or invoice (CembraPay).
- Defective or incorrect item : exchange, voucher or refund, at the customer's choice, shipping costs at our expense.
- Item not to your liking : return possible within 14 days of receipt, against a voucher.
- Contact : info@kurma.ch · +41 79 713 28 57.
Article 1 – Seller
The online store kurma.ch is operated by:
Kûrma Worldart, Maret , sole proprietorship registered in the commercial register of the canton of Neuchâtel
Vy-du-Mottié 19, 2052 Fontainemelon, Switzerland
IDE: CHE-348.557.892 · VAT number: CHE-348.557.892 VAT
Email: info@kurma.ch · Phone and WhatsApp: +41 79 713 28 57
Hereafter referred to as “Kûrma Worldart” or “we”.
Article 2 – Scope of application
2.1 These General Terms and Conditions apply to all sales concluded on kurma.ch between Kûrma Worldart and its customers. They do not apply to purchases made in our store in Fontainemelon.
2.2 These General Terms and Conditions apply to all customers. Article 15 sets out specific rules for resellers and business customers.
2.3 By placing an order, the customer confirms having read and accepted the Terms and Conditions. The applicable version is the one in effect at the time of the order. The customer may save or print the Terms and Conditions at any time.
2.4 The customer must have full legal capacity. A minor customer or a customer under guardianship must have the consent of their legal representative; we may request written authorization before shipping the order.
Article 3 – Order and conclusion of the contract
3.1 The products presented on kurma.ch constitute an invitation to order and not a firm offer.
3.2 To place an order, the customer adds items to their basket, enters their address(es), and chooses a delivery method and payment method. Before confirming, a summary allows them to check and correct all the information entered. The order is submitted by clicking the final confirmation button.
3.3 The customer immediately receives an email acknowledging receipt of their order. The contract is concluded upon sending this confirmation email.
3.4 In the event of a clear error in price or description (for example, a data entry error), we may cancel the order. The customer will then be informed without delay and fully refunded any amounts already paid.
3.5 Orders, invoices and exchanges are archived electronically and can serve as proof.
Article 4 – Product Information
4.1 We describe our products with the utmost care. Stones, crystals, and minerals are natural products: each piece is unique. Color, shape, size, weight, and inclusions may vary slightly from the photos, which are for illustrative purposes only. The dimensions and weights indicated are approximate.
4.2 Natural markings (cracks, inclusions, small cavities, surface irregularities) are part of the character of the stones and do not constitute a defect.
4.3 The properties attributed to stones in lithotherapy are based on traditions and beliefs. They are not scientifically proven and in no way replace medical advice, diagnosis, or treatment. See also our Disclaimer page.
4.4 Offers are valid while stocks last.
Article 5 – Price
5.1 Prices are quoted in Swiss francs (CHF), including Swiss VAT (subject to Article 15 for resellers), excluding delivery charges. Delivery charges are displayed before order confirmation.
5.2 The applicable price is the one displayed at the time of order confirmation.
5.3 The prices shown include Swiss VAT, including for deliveries abroad. Customs duties, taxes of the destination country (including its import VAT) and import fees are the responsibility of the customer (see article 9.6).
5.4 We may refuse an order from a customer who has not paid for a previous order or with whom a payment dispute is ongoing.
Article 6 – Payment
6.1 The following payment methods are accepted:
- Cards : Visa, Mastercard, PostFinance Card.
- TWINT , Apple Pay and Google Pay .
- PostFinance e-finance : the customer is redirected to their e-banking to authorize the payment.
- PayPal : the customer is redirected to their PayPal account to authorize the payment.
- Bank transfer : the customer receives a summary and our bank details by email. The order is prepared upon receipt of the full amount. If payment is not received within 30 days of the order, it will be cancelled and the items will be made available for sale again.
- Invoice (CembraPay) : The order is shipped before payment, and the invoice is issued by CembraPay SA, either by email or on paper. This payment method is subject to a credit check and the general terms and conditions of CembraPay SA . We do not have access to the reasons for any refusal. For any questions regarding the invoice, the customer should contact CembraPay directly.
6.2 The customer guarantees that they are authorized to use the chosen payment method.
6.3 If payment is refused or fails, the order will not be processed. The customer can try again or choose another payment method; our FAQ and customer service can help.
Article 7 – Availability and preparation
7.1 Unless otherwise stated, the order is prepared within 1 to 2 working days after receipt of full payment (for payment by invoice: after order validation).
7.2 If an ordered item is no longer available, the customer will be informed without delay. They will then choose between a replacement item, a voucher for the value of the item, or a refund of the amount paid for that item via the original payment method.
Article 8 – Delivery
8.1 We deliver to Switzerland, Liechtenstein, and the European countries offered during the ordering process. For other destinations, the customer can contact us by email or WhatsApp.
8.2 The available shipping methods, prices and delivery times are displayed in the shopping cart and during the order process, before confirmation. They depend on the destination country, the order amount and the items ordered.
8.3 Shipments are generally handled by Swiss Post. The delivery times indicated begin from the date of dispatch; they are indicative and do not include customs clearance for international shipments. Upon dispatch, the customer receives a confirmation email and, for tracked shipments, a tracking number.
8.4 The customer is responsible for the accuracy of the delivery address. We do not deliver to P.O. boxes. If a package is returned to us due to an incorrect or incomplete address, or because it was not collected, the customer is responsible for the reshipping costs. A refused or unclaimed package will be held for 30 days; after this period, the order will be canceled and the amount paid, less the shipping and return costs, will be refunded as a voucher.
8.5 The customer may request that the invoice be sent to an address different from the delivery address (except for payment by CembraPay invoice).
Article 9 – Risks of transport, loss and theft
9.1 Damaged Package : The customer must check the condition of the package upon receipt. Any damage must be reported to us within 7 days with photos of the package and its contents, while retaining the original packaging. This allows us to file a claim with the postal service.
9.2 Tracked Shipments (Economy, Priority, Signature Required): In case of loss, significant delay, or damage, the customer must notify us. We will open an investigation with the postal service (up to 21 days). If the package is deemed lost or damaged, we will replace it or refund the amount covered by the chosen shipping method: CHF 500 for Economy and Priority shipments, CHF 1,500 for Signature Required shipments, and CHF 5,000 for packages valued at over CHF 1,500 (insurance included). Jewelry and pearls are only covered if sent with signature confirmation.
9.3 Package marked as delivered but not received : If the tracking indicates that the package has been delivered, we are not responsible for any theft that occurs after delivery. We may offer a goodwill gesture in the form of a voucher if the customer provides us with a copy of their police report and a statement from their insurance company indicating that they do not cover the damage.
9.4 Shipments without tracking or insurance (Midilettre A and B, PostPac Mini): In accordance with Swiss law (Art. 185 para. 2 CO), the risk passes to the customer upon delivery of the package to the postal service. As these shipments are less expensive, the customer accepts the risk by choosing them. Upon request, we will initiate a search with the postal service. In case of loss, we may offer compensation under the conditions of Article 9.3.
9.5 Customers domiciled in the European Union : for EU consumers, the risks pass to the customer only upon receipt of the package where the mandatory law of their country provides for it; this right is reserved.
9.6 Customs : For shipments outside Switzerland, the customer is responsible for all formalities, customs duties, taxes, and import fees in the destination country. We cannot guarantee the duration of customs clearance. A package refused for customs reasons is handled according to section 8.4.
Article 10 – Defective or incorrect item (legal guarantee)
10.1 The customer benefits from the statutory warranty against defects (Art. 197 et seq. of the Swiss Code of Obligations) for two years from the date of delivery. The customer must inspect the goods upon receipt and notify us of any defects immediately upon discovery, by email with photographs.
10.2 If the defect is confirmed (by photo or, if necessary, after examination of the item), the customer can choose between exchanging the item, receiving a voucher for its value, or a refund of the item price via the original payment method . Return shipping costs are covered by us: we will send a return label by email.
10.3 If the customer has received an item different from the one ordered, they should contact us as soon as possible. We will send them the correct item and a free return label for the incorrect item.
10.4 The following are not considered defects: natural marks on the stones (article 4.2), normal wear and tear and damage due to misuse, shock or lack of care.
10.5 Commercial Guarantee on Bracelets : In addition to the statutory guarantee, if a bracelet's thread breaks or becomes significantly stretched within 20 days of receipt, under normal use, we will repair or replace it free of charge, including shipping costs. After this period, repairs cost CHF 10 per bracelet, plus any missing beads and shipping costs. This commercial guarantee does not limit your statutory guarantee rights.
Article 11 – Returning an unsuitable item
11.1 Swiss law does not provide for a right of withdrawal for online purchases. However, for customers domiciled in Switzerland and Liechtenstein, we voluntarily offer the possibility of returning an item that is unsuitable (size, taste, customer order error).
11.2 Conditions:
- Please contact us beforehand by email with the order number, the items concerned and the reason for the return;
- return the items within 14 days of receiving the order;
- unused items, in their original condition (only one fitting is allowed), carefully packaged, if possible in their original packaging;
- Return shipping costs are the responsibility of the customer.
11.3 After receipt and inspection of the items, the customer receives by email a voucher for the value of the returned items. The initial delivery charges are not refunded.
11.4 Excluded from this right of return are: personalized or custom-made bracelets and jewelry, intimate hygiene items (Yoni eggs), used massage items, opened or partially used consumables (incense, sage, resins, candles) and gift vouchers.
11.5 A bracelet of the wrong size can be adjusted for CHF 10.–, plus shipping costs.
Article 12 – Right of withdrawal for customers in the European Union
12.1 Consumers residing in the EU may withdraw from the contract without giving any reason within 14 days of receiving their order by sending us a clear statement by email to info@kurma.ch, including their name, address, order number, and the items concerned. They may use the attached model form, but are not obligated to do so.
12.2 He returns the items no later than 14 days after informing us of his withdrawal. The direct costs of return are his responsibility.
12.3 We will refund the price of the items and the initial delivery charges (the cheapest standard delivery option offered), no later than 14 days after being informed of your withdrawal, using the same payment method you used . We may withhold reimbursement until we have received the items back or proof of shipment. Depreciation due to handling beyond what is necessary to examine the item may be deducted.
12.4 The right of withdrawal does not apply to personalized or custom-made items, nor to hygiene items unsealed after delivery.
12.5 The EU customer can also choose the procedure in Article 11 (voucher).
Article 13 – Gift vouchers and vouchers
13.1 Vouchers (including those issued upon return) and gift vouchers are valid for 2 years from the date of issue, on kurma.ch and in our Fontainemelon store.
13.2 They are neither exchangeable for cash nor refundable. Any unused balance remains available until the expiry date.
Article 14 – Liability
14.1 Our liability is excluded to the extent permitted by law. It remains fully liable in cases of intentional misconduct or gross negligence, as well as for personal injury.
14.2 Liability under the Federal Act on Product Liability (FPLA) is reserved.
Article 15 – Resellers and professional clients
15.1 For resellers with a reseller account, prices are displayed excluding VAT; Swiss VAT is added at checkout. For all other customers, including therapists and tradespeople, prices are displayed including VAT.
15.2 Articles 11 and 12 (voluntary returns and withdrawal) do not apply to business customers. Defects must be reported within 30 days of receipt.
15.3 For the rest, these General Terms and Conditions apply, subject to any special conditions agreed in writing.
Article 16 – Data Protection
16.1 We process personal data necessary for the execution of orders in accordance with the Federal Act on Data Protection (FADP) and, for EU customers, the GDPR where applicable.
16.2 Data is transmitted only to partners involved in order fulfillment (La Poste, payment providers, CembraPay for invoice payments). The customer may exercise their rights of access, rectification, and erasure at any time.
16.3 For more details, see our Privacy Statement .
Article 17 – Force majeure
We are not responsible for any delay or failure to perform due to an unforeseen and external event (natural disaster, strike, pandemic, disruption of transport or telecommunications networks, supply difficulties not attributable to Kûrma Worldart). If the impediment lasts more than 30 days, either party may cancel the order; any amounts already paid will then be refunded.
Article 18 – Applicable Law and Jurisdiction
18.1 These General Terms and Conditions and contracts concluded on kurma.ch are governed by Swiss law, excluding the Vienna Convention on the International Sale of Goods (CISG). For consumers domiciled abroad, the mandatory provisions of the law of their country of domicile remain reserved.
18.2 In the event of a dispute, the customer should first contact us to find an amicable solution.
18.3 The place of jurisdiction is Neuchâtel. Mandatory places of jurisdiction are reserved, in particular the consumer's right to bring proceedings before the court of their domicile (art. 32 CPC).
Article 19 – Final Provisions
19.1 If any provision of the General Terms and Conditions is or becomes invalid, the other provisions shall remain valid.
19.2 The General Terms and Conditions are written in French. Translations into German, Italian and English are provided on the website for informational purposes; in case of discrepancy, the French version shall prevail.
19.3 We may modify these Terms and Conditions at any time. The applicable version is the one in effect at the time of the order.
Fontainemelon, September 30, 2026
Appendix – Sample withdrawal form (EU customers)
Complete and return this form only if you wish to withdraw your consent. A voluntary statement by email is also sufficient.
To the attention of Kûrma Worldart, Maret, Vy-du-Mottié 19, 2052 Fontainemelon, Switzerland, info@kurma.ch:
I hereby notify you of my withdrawal from the contract for the sale of the following goods: ……
Ordered on …… / received on ……
Order number: ……
Consumer's name and address: ……
Date : ……
